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Back-Office Solutions for Delaware Physicians

Delaware Health Information Network Provides Practice Support

DOVER, DE – October 21, 2014 Recognizing the burden back-office tasks place on medical practices, the Delaware Health Information Network (DHIN) is pleased to offer DHIN Business Solutions — technical, education and support services for physician groups and medical offices.

“Working as closely as we do with Delaware’s medical community, we see first-hand the challenges regulatory and technical requirements pose,” said Randy Farmer, DHIN Chief Operating Officer. “Through DHIN Business Solutions, medical practices can get back to what matters most – total quality patient care.”

To help bridge the gap between a practice’s clinical needs and system capabilities, DHIN offers a wide range of solutions, including security, project management, workflow improvement, Meaningful Use support and training.

DHIN Business Solutions are offered in partnership with Best Practice Partners (BPP), a leader in health IT optimization. Mark Stevens, BPP Vice President for Strategic Partnerships, explains, “The costs associated with technological advancement in today’s practices is significant. Through our partnership with DHIN, Best Practice Partners is helping Delaware practices maximize the return on their investment.”

For more information or to request a quote, call 302-678-0220 or visit

Welcome to the Delaware Health Information Network (DHIN)

Delaware Health Information Network (DHIN) is the first live, statewide health information network in the nation. This year, we’re celebrating our first full year of complete financial self-sustainability - and so much more. In just six short years, DHIN has become the most mature statewide health information exchange in the country:

  • All Delaware acute care hospitals post patient information and results on DHIN
  • Approaching 100% of medical providers who have enrolled and are participating in DHIN*
  • More than 14,000,000 clinical result and report deliveries each year
  • First statewide HIE to enroll out of state hospitals in to its network (Atlantic General & Union Hospital of Maryland)

Patient records in the DHIN database now exceed 1,700,000. This is a major milestone as DHIN continues to provide fast, secure and reliable access to medical information for the betterment of the treatment of Delaware’s residents.

*Provider penetration calculation reflects number of providers who make orders and are enrolled in DHIN (MD’s, OD’s, NP’s, PA’s and ED’s), and does not include healthcare care providers that do not make orders (e.g. Pathologists).  Total provider list compiled from multiple sources including the Medical Society of Delaware, University of Delaware, Delaware Blue Cross Blue Shield and the Delaware Division of Professional Regulation.

Interested in learning more about DHIN? Please join us for an upcoming public meeting.

Our Mission

To facilitate the design and implementation of an integrated, statewide health data system to support the information needs of consumers, health plans, policymakers, providers, purchasers and research to improve the quality and efficiency of health care services in Delaware.

Share real-time clinical information among all health care providers (office practices, hospitals, labs, diagnostic facilities, etc.) across the state to improve patient outcomes and patient-provider relationships, while reducing service duplication and the rate of increase in health care spending.

The DHIN’s five primary goals serve as the basis for interoperability among all health care providers in the State of Delaware:

  • To improve the care received by patients served by Delaware’s health care system and to reduce medical errors associated with the often inaccurate and incomplete information available to providers of medical care.
  • To reduce the time required and financial burdens of exchanging health information among health care providers and payers (necessary for patient care), by addressing the currently siloed and unintegrated model of distribution methods and dramatically increasing use of electronic means.
  • To improve communication among healthcare providers and their patients to provide the right care at the right time based on the best available information.
  • To reduce the number of duplicative tests to afford specialists a more comprehensive view of the patient upon referral from his/her primary physician and to expedite the reporting of consultant opinions and tests/treatments between specialists and the referring physicians.
  • To improve the efficiency and value of electronic health records (EHR) in the physician office and to assist those physicians without an EHR to better organize and retrieve test results.

"I wish we would have been on DHIN from the beginning! It’s really simplified things - before, we would be on and off the phone all day with the hospitals trying to get results, and we had so much trouble getting all the information we needed. Being the nurse manager, I get so tied up during the day, so DHIN has made my life so much easier." (January 2014)

Melissa Salazar
Nurse Manager
Sunshine Health Professionals

“Delaware patients and providers are lucky to have DHIN. The operational efficiencies created by the Delaware Health Information Network (DHIN) are truly unparalleled. Where else can you go for one stop shopping for all of your patient’s test results and reports? DHIN is a must have for managers looking to create operational efficiency in private practice.” (June 2013)

Joshua D. Vaught
Chief Executive Officer
Delaware Orhopaedic Specialists

“With the addition of Nemours/A. I. duPont Hospital for Children in 2011 and Nanticoke Memorial Hospital in 2012, we are proud to announce that all of Delaware’s acute care hospitals, all of Delaware’s 46 skilled nursing facilities, and 86 percent of our health care providers participate on the Delaware Health Information Network.” (February 2012)

Jan Lee, M.D.
Executive Director
Delaware Health Information Network

“Making key clinical information available to providers that was once fractured across hospitals is no longer an obstacle for the citizens of Delaware. With all hospitals and skilled nursing facilities connecting to the nation’s first statewide health information exchange, Delaware and the Delaware Health Information Network continue to be the First State, setting the standard for information and care integration.”  (February 2012)

Randy Gaboriault
Chair of the Delaware Health Information Network
VP and CIO of Christiana Care Health System

“A statewide health information exchange gives Delaware the ability to improve the quality of care while managing the cost of care.  With this exchange, doctors across the state have information that enables them to make quicker and better medical judgments for people.  This is the fundamental technological foundation we need to build a system of focused and managed healthcare that keeps people healthy.   The use of technology in health care is vital to improved quality and reduced costs.” (February 2012)

The Honorable Jack Markell
Governor of Delaware

“When I was Governor, the Delaware Health Information Network was just a concept.  After being elected Senator, government agencies engaged with an extraordinary partnership in the health care community to make DHIN the first of its kind in the nation. Today, Delaware’s health information network achieved an important milestone with every hospital statewide ready to participate.  Furthering the efforts of the DHIN will enable us to improve health care and save money all at the same time. That’s what I call a win-win for Delaware.” (February 2012)

Senator Thomas R. Carper (D-Del.).

“Connecting Delaware’s nursing homes with the DHIN is a critical milestone and a key component to eliminating medication errors.  By enabling access to discharge summaries and other information, we can ensure seamless transitions of care for residents in these facilities. We want to ensure the right care, at the right time, at the right place, whether for those in our skilled nursing facilities, our Medicaid recipients or others in the state’s care, and we want to provide these positive outcomes in the most cost-effective manner possible.” (February 2012)

Rita Landgraf
Secretary of Delaware Health and Social Services

“At Nanticoke, we believe that electronic medical records and health information networks are core quality initiatives and truly enhance patient quality of care and patient safety.  We are extremely delighted to be a member of the Delaware Health Information Network.” (February 2012)

Steven A. Rose
President and CEO
Nanticoke Memorial Hospital

“At Nemours, we promise to do whatever it takes to help children grow up healthy and reach their full potential, and we work closely with partners around the state to achieve this promise.  Our work together further strengthens Delaware’s standing as a leader in the adoption of health information technology and a model to other states regarding the value that health information exchange brings to patients and health care systems.” (February 2012)

Gina Altieri
Vice President for Corporate Services

“The Medical Society of Delaware has long supported the DHIN and recognizes the critical importance of health information exchange as a foundation to high quality and coordinated care.  Ensuring that Delaware physicians have the critical information they need at their fingertips and enabling them to coordinate care across providers is a critical step toward supporting positive health outcomes and healthier Delawareans – a goal we are all working toward.”

Mark Meister
Executive Director
Medical Society of Delaware

“I think the most important currency in health care is communicating information. So, if you can communicate effectively & efficiently it’s a valuable resource. What DHIN’s doing for us is that DHIN is getting us information that we never had access to before.  If you get it from other hospitals and other providers and get it in a timely fashion, it can make a big difference.” (November 2011)

Brian P. McDonough, Md
Chair, Department of Family Medicine
St. Francis Hospital

“Today, every acute care hospital in the state of Delaware contributes data to DHIN.  The two largest national laboratories, Lab Corp and Quest contribute data to DHIN. Most of the providers in the state of Delaware use DHIN in their daily practice. And most of the residents of Delaware have clinical data present in the DHIN. Everybody in Delaware is benefiting from DHIN today.” (November 2011)

Jan Lee, MD
Executive Director
Delaware Health Information Network (DHIN)

“I think it has saved a lot of money particularly for my practice. I’m not getting duplicate faxes sent to me and from other facilities and that’s been a huge resource in terms of time.  My staff is not spending time on the phone trying to get results sent. Instead we can just log onto DHIN, verify the patient, and have access to all of that in less than 30 seconds.” (November 2011)

Sherin Ibrahim-Howett, DO
Sleep and Internal Medicine
The Pearl Clinic

“DHIN is important in that it brings together in one place all of the information that is known about a patient that may have been collected across a wide range of care settings and across a wide span of time so that anything that could inform good current care of that patient is available when and where it’s needed.” (November 2011)

David Walczak, MBA
Chief Information Officer
Bayhealth Medical Center

“DHIN has really been accepted by our providers because they see the value of getting info from multiple sources right to their desktop so they can make that informed decision.”  (November 2011)

David Walczak, MBA
Chief Information Officer
Bayhealth Medical Center

“If you can provide better care and you can use information rapidly and efficiently, DHIN’s a no-brainer because it’s essentially going to make people better and that’s ultimately what we’re trying to do.” (November 2011)

Brian P. McDonough, MD
Chair, Department of Family Medicine
St. Francis Hospital

Check out the latest DHIN informational video, set to air on American Airlines flights in December 2013.

 DHIN's Director of Provider Relations and Business Development, Randy Farmer, gives the latest DHIN updates on WHYY-TV.

 Hear from Delaware Medical Professional how DHIN saves time, saves money and improves care.

DHIN Provider Relations Director Randy Farmer talks with Comcast Newsmakers about DHIN’s 5th anniversary and some of the exciting things coming to DHIN in 2012.

DHIN Executive Director Jan Lee shares DHIN’s accomplishments and benefits for healthcare providers on Comcast Newsmakers.

Mark Jacobs tells his EHR story, including the benefits of EHRs and health information exchanges (HIES), and the affect they have had on Delaware through the Delaware Health Information Network (DHIN).

Featured Testimonial

"I wish we would have been on DHIN from the beginning! It’s really simplified things - before, we would be on and off the phone all day with the hospitals trying to get results, and we had so much trouble getting all the information we needed. Being the nurse manager, I get so tied up during the day, so DHIN has made my life so much easier." (January 2014)

Melissa Salazar
Nurse Manager
Sunshine Health Professionals

See More Testimonials

Do you have a story about how DHIN has helped you improve patient outcomes?  E-Mail us at  We would love to hear from you!


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Delaware Health Information Network
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Phone: (302) 678-0220
Fax: (302) 645-0398